Medical Receptionist/Booking Agent

About this role

Are you ready to be the friendly face that greets patients, schedules appointments, and ensures our clinic runs smoothly? We're thrilled to offer you the chance to make a difference in healthcare. As a Medical Receptionist and Booking Agent, you'll be at the heart of our patient experience, creating a warm and welcoming environment. 

Our Inner Brisbane North clinics are currently seeking a Medical Receptionist/Booking Agent to join the team on a full-time or part-time basis, working rotating shifts, Monday to Friday between 7.30am and 5.30pm. You will be rostered to work across: Fortitude Valley, SO+GI, Ascot, Chermside clinics Wavell Heights, Strathpine and Albany Creek. 

 

 Life at I-MED Radiology  

💰 Competitive remuneration corresponding with experience   

🤝🏼 Comprehensive induction training and ongoing development 

🌻 Opportunity for career growth and professional progression 

👨‍👧‍👦 To be part of a fun & dedicated team that celebrates wins and successes 

🩺 Commitment to your health and well-being, including access to employee assistance program 

 

Role Overview: 

As a Medical Receptionist, you'll play a crucial role in ensuring smooth clinic operations. Your responsibilities will include:  

Patient Interaction: 

Greet patients courteously at reception. 

Answer complex booking inquiries professionally and courteously.    

Assist clients with scheduling and managing their bookings.    

Provide detailed information about our services and offerings. 

Administrative Tasks: 

Manage booking records confidentially and efficiently.   

Handle internal emails and inquiries.   

Maintain a tidy and organised workspace and reception area 

Process patient payments (cash, Eftpos, direct billing).  

Invoice Medicare, Private Health Funds, DVA and Workcover. 

Collaboration: 

Work autonomously and as part of a team. 

Communicate with referring doctors and staff courteously. 

Confidentiality: 

Maintain patient personal and financial information confidentiality. 

Complete recalls and follow privacy protocols. 

Qualifications and Skills:  

Excellent communication skills. 

Intermediate computer skills 

Prior experience in a customer service or booking role is highly advantageous but not essential.    

Desired Traits:  

Bubbly personality and ability to think on your feet. 

Calm under pressure in a fast-paced environment. 

About Us:   

I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis. 

Diversity and Inclusion 

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity. 

If this role stands out to you but you don't feel like you ‘tick all the boxes', we strongly encourage you to apply nonetheless as you may just bring something to I-MED that we are looking for. 

Next Steps...  

If you are interested in the opportunity, please click apply and submit your updated CV – Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team. 

Join our team and be part of something meaningful!